Care Home monitoring
The Care Quality Commission (www.cqc.org.uk) monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.
Inspection and registration of care services
All care providers have to be registered with the Care Quality Commission (CQC) this covers all adult social care, independent healthcare and the NHS into a single set of essential standards of quality and safety.
All inspections are unannounced and services are inspected every year. After an inspection, the service is given a report of how it rates against key lines of enquiry.
CQC ask the same five questions of all the services they inspect.
You can find a list of service reports on the CQC website at www.cqc.org.uk
If you have any enquiries, want to register a concern or a complaint, you can contact the Care Quality Commission on:
Telephone: 03000 616161
Post: The Care Quality Commission, Citygate, Gallowgate Newcastle upon Tyne NE1 4PA
CQC Ratings explained
By law, care providers have to display the ratings CQC give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them.
They must also show their ratings on their website, if they have one.